Below is a video briefly giving FREE information on the most commonly mis sold car finance product that being PCP (Personal Contract Purchase) & how you could qualify for a payout.
Customers not made aware of amount of commissions paid to dealer from finance company as a result of the sale of the vehicle.
Not giving customers sufficiant time to assess the deal offered and an alternative option.
Salesperson did not explain the commissions, the interest charges, who actually owns the car, who's responsible for repairs, final payments, the term of the agreement, the type of agreement etc.
Not offered a comprehensive range of other financial products which may have worked out cheaper.
Low mileage used eg. 8k per annum when dealer knows you do 15k per annum or more and you will have excess mileage charges applied, could be £2000+. Sometimes this ties you into the dealer or manufacturer.
Mileage charges not relative to the impact on market value or residual value.
Customer is not in a position to make payments throughout the term of agreement.
Eg. adding £2000 to trade in price or inflating price of car being purchased, eg. if customer bought car cash they would get £2000 discount on car or dealer support etc.
Many customers don’t even know what they are signing for, eg. going from a 3 year PCP to a 4 year PCP to get the price down but not being fully explained to the customer by sales person.
Customers thought they had HP when actually it was PCP and customers were unaware. Customers feel silly or embarrased and don’t challenge supplying dealer or finance company.
The Financial Conduct Authority (FCA) has published a report in March 2019 called our work on motor finance - final findings. We would suggest that you read this report as it is a public document and will give you a better understanding of motor finance and the issues identified. https://www.fca.org.uk/publication/multi-firm-reviews/our-work-on-motor-finance-final-findings.pdf .
Payment Deferral FCA Motor finance agreements: https://www.fca.org.uk/publications/finalised-guidance/motor-finance-agreements-and-coronavirus-temporary-guidance-firms
Payment Deferral For Insurance FCA Coronavirus Information: https://www.fca.org.uk/consumers/coronavirus-information-personal-loans-credit-cards-overdrafts
ICO SARs How to access your information: https://ico.org.uk/your-data-matters/crime/
FCA spokesman Jonathan Davidson said: “We found that some motor dealers are overcharging unsuspecting customers over a thousand pounds in interest charges in order to obtain bigger commission payouts for themselves."
"We also have concerns that firms may be failing to meet their existing obligations in relation to pre-contract disclosure and explanations, and affordability assessments.”
Now experts are claiming the borrowers could be able to claim money back under a similar type of agreement to PPI claims under the Plevin rules.
The Plevin case held that borrowers who were not informed of excessive commission paid on a policy at the point of sale were mis-sold and eligible for a refund.
Last year the car subscription service Drover found in research that 28% of motorists reported feeling trapped in unaffordable car finance agreements.
This video explains some of the issues people are experiencing due to the Covid 19 crisis &
offers FREE information to help you through these challenging times.
Below is an example of the type of outcomes people can acheive by challenging dealers & finance companies etc. we suggest you only use claim companies that are approved and regulated by the (FCA).
Trade in value inflated by £1500 and Not Explained / Misleading
Excess Mileage Charge Excessive
Term of Contract Changed and Not Explained
Outcome Finance Company Reversed Deal, Customer Received Full Refund
Within a Short Period
PCP Deal When HP Was Better For Customer - Not Given Options
Mileage 8,000 Per Annum when Salesperson knew Customer Covered 15-20,000 per annum
Customer Put Under Pressure to Deal That Day, Customer Rights Not Explained. Customer Received Full Refund of Sale Price
Excess Mileage Charge Excessive by £1500
PCP Interest Overcharged £1100
Excessive Repair/Refurb Costs £325
Customer Rights Not Explained Properly.
Outcome 3 Areas of Excess Charges Refunded.
Refund Paid Out Within a Short Period.
Car Had Fault Within 30 Days
Garage Refund To Fix Or Replace
Full Refund Offered To Customer
Affordability Payments Too High
Customer Rushed to Deal That Day
Customer Trdein Price Unclear to Customer
Full Refund of Car
(HP Finance) Car Developed Fault Soon After Purchase
Dealer Refused to Repair Vehicle
Finance Company Paid For Repair
We will get back in touch to assist with any information
We're always happy to talk and assist you with any information required
Their is no limit to how many times you can contact us
We have setup a Go Fund Me Page to allow us to continue to offer FREE infomation relating to cars
and car finance for individuals effected by the current Covid-19 crisis and the effects this is having
on individuals and companies financially. Please donate as little or as much as you can. Go Fund Me >
The team at Mis Sold Car Finance have been involved in the motor and finance industry for over 35 years.
We have a wealth of experience in dealing with car dealers both independant and franchised.
Mis Sold Car Finance is not a claims management company and are not approved or regulated under the Financial Conduct Authority. We do not charge for any information provided as this is done on a FREE basis.
Over the years we have helped 1000's of customers dealing direct with them, to resolve any issue they might have with the supplying dealer or finance companies.
Mis selling comes in so many different forms and is strictly controlled under the Financial Conduct Authority. In our experience, it is imperative to use someone of sound motortrade background to assist you as they understand the techniques used to sell vehicles and finance. They are experienced to calculate valuations + depreciation of vehicles etc. which is an important part when presenting information.