FAQs

HOW WAS I MIS-SOLD?
A – If you have had a car finance agreement either PCP or HP between the dates of 1st of April 2014 and the 31st of December 2019 according to the FCAs own report there is a 92% chance you have been mis sold that agreement either through hidden commissions or excess milage.
IT’S A NO WIN NO FEE, RIGHT?
A – 100% no win no fee, so you don’t have to pay a single penny until the claim is successful.
THERE IS NO CHANCE OF ME GETTING A BILL EVEN IF I LOSE THE CASE IS THERE?
A – no not at all this is completely no win no fee, our team of solicitors have what is called an ATE in place (After the Event Insurance) that’s put in place to cover any costs of your claims, so you don’t have to pay a thing.
HOW DO I KNOW IF I AM ELIGIBLE FOR A CLAIM?
A – if you have had a car finance agreement either PCP or HP between the dates of 1st of April 2014 and the 31st of December 2019 according to the FCAs own report there is a 92% chance you have been mis sold that agreement either through hidden commissions or excess milage.
HOW QUICKLY WILL I GET PAID OUT?
A- our average pay out is between 3 months to 9 months – once we have all your required documents, we start the process straight away.
WHEN DID ALL THIS START THEN?
A – there has always been mis selling but it was really highlighted when the FCA wrote the initial report back in March 2019 and solicitor firms have been finding traction ever since then.
WHAT DOES IT MEAN BY MIS SOLD?
A – if you have had a car on finance either PCP or HP between the dates of 1st of April 2014 and the 31st of December 2019 according to the FCAs own report there is a 92% chance you have been mis sold that agreement either through hidden commissions or excess milage and a few other factors that need to highlight within the T&Cs at the point of sale but were not.
DO THE FINANCE COMPANIES HAVE TO GIVE ME ALL THIS INFORMATION?
A – Yes, by law they are obligated to divulge any information they hold on you, they may require you to pass through security questions first of two confirm your identity and afterwards you have the right to request the information they hold of current and previous finance agreements.
There are a few options they may provide you with an email copy which is always preferred to speed up the process or they may opt to send your information via post, either way you need to ensure the information provided is the full signed and dated copy.
WHAT PERCENTAGE DO YOU GUYS TAKE AND WHAT DO YOUR SOLICITORS TAKE?
A – you should be aware this process work on a NO WIN NO FEE basis however when your claim is successful the solicitors fee is a percentage of the total compensation, we do not charge you anything for our service our fee is covered by the solicitors.
WHERE WERE THE HIDDEN COMMISSIONS ON THE CONTRACT?
A – the hidden commission may not have been visible on your contract but paid directly to the dealer as a commission on the sale of your vehicle, but they are obliged to tell you about this commission
TELL ME A BIT MORE ABOUT YOUR COMPANY BECAUSE I HAVE NEVER HEARD OF YOU BEFORE.
A – Missold Car Finance is a privately owned and run company the owner has 35 years’ experience in the motor trade and motor finance industry not to mention a sound legal background, we are the market leader in mis sold car finance claims with a 95% success rate and an on average 7 times higher pay out nobody else does what we do.
I AM FEELING A BIT UNCOMFORTABLE BECAUSE YOU ARE ASKING FOR MY PHOTO ID AND I DON'T KNOW WHO YOU ARE YET.
A – Missold Car Finance is governed by the information commissioner office (ICO) and treats all information in a secure and confidential manner furthermore it is a firm of solicitors who will be dealing with your claim.
I DON'T HAVE A SIGNED COPY OF MY FINANCE AGREEMENT, DOES IT HAVE TO BE SIGNED?
A – ok if you can send over the full agreement, you currently must hand and we can look over it along with your photo I.D and proof of address with your full name stated and dated within the last 2 months, we may need to issue you a confirmation document to enable us to use the unsigned finance agreement.
WHAT HAPPENS IF MY FINANCE AGREEMENT IS NOT PHYSICALLY SIGNED?
A- we may need to issue you a confirmation document to enable us to use the unsigned finance agreement.
CAN I SCAN THE DOCUMENTS ON MY PHONE AND SEND THEM TO YOU?
A – yes you have a few options emails, SMS, what’s app
WILL THIS AFFECT MY CREDIT RATING IF WE GO AHEAD?
A – this will not affect your credit rating at all
I'M STILL PAYING OFF MY FINANCE FOR MY CAR. IS THAT, OK?
A – yes that’s perfectly fine the agreement will continue as normal, and you will continue with your payments until you receive your compensation, and then you would start with a fresh agreement.
I HAVE SOLD THAT CAR, CAN I STILL CLAIM?
A – yes that is completely fine it is actually the most common claim we receive as long as your finance agreement either for PCP or HP was taken out on 1st of April 2014 and the 31st of December 2019, we can help you.
WHAT IS THE CFA?
A – so CFA stand for (Conditional Fee Agreement) this is an agreement between the client and solicitor for them to carry out the claim on your behalf and maximise your compensation as well as stating any fees the solicitor will require for work carried out.
I'M MAKING THIS CLAIM ON BEHALF OF MY DAD. IS THAT OK?
A – yes, we do get this a lot if you have permission to act on his behalf and any documents, we may require would need to be in his name i.e. finance agreement / i.d / proof of address.
CAN I SEND YOU OVER MY CAR INSURANCE INSTEAD OF A UTILITY BILL?
A- yes you can as long it clearly states the name, full address, and the date of issue.
THE OTHER CAR I WAS CLAIMING FOR WAS IN MY OLD ADDRESS IS THAT OK?
A – yes that’s perfectly fine when providing your proof of address though we would require your current address and it must be within 2 months of date of issue.
DOES THE PAY-OUT INCLUDE THE VAT?
A – the solicitors fee would include VAT and client would receive the rest of the compensation.
WHAT’S A LEGAL MANDATE?
A – it’s the authority to act on the behalf of an individual through an agree document given by one party to another.
WHAT SORT OF TIMESCALE IS IT BEFORE I GET TO SEE THE MONEY?
A – our average pay out is between 3 months to 9 months once we have all your required documents, we start the process straight away to get you your deserved compensation pay-out in a timely fashion.
I THINK I TOOK MY FINANCE OUT ON A BUSINESS LEASE IS THAT OK?
A – a lease through a business is not accepted but if you have had any other vehicle with a finance agreement either through PCP or HP between the dates of 1st of April 2014 and the 31st of December 2019, we will be able to help you.
I TOOK MY FINANCE OUT THROUGH MY BUSINESS WILL IT STILL BE OK TO PROCEED WITH THE CLAIM?
A – Yes, we would be fine to go ahead with the claim if the vehicle finance agreement is either a PCP or HP agreement between the dates of 1st of April 2014 and the 31st of December 2019.

Contact Details

T: 0333 344 8970

E: info@missoldcarfinance.com